August 17, 2019

October Edition


I love the fall season! The crispness in the air, turning leaves, and Thanksgiving always boosts my mood and makes me appreciate our blessings. One of my biggest blessings is you!

I’m so thankful for all the members of the RGH team and for your contribution to improving the lives of the people we serve. It’s a real honor to be able to make a difference in the lives of or friends, neighbors, and each other. We can never take this responsibility lightly.

Thank you for all you do and thank you to your families for supporting you in this mission. Have a wonderful Thanksgiving and God bless you all.

-Larry Leaming, CEO


Open Enrollment for Flexible Spending Account

Want to save money on Medical or Child Care Expenses?

Sign up for the Flexible Spending Account and put more money in your pocket!!

ASI Flex is having their open enrollment for Flexible Spending Account (FSA) through November 30, 2015. FSA allows you to set aside money from your paycheck on a pre-tax basis to pay for medical and child care expenses. That means you do not have to pay taxes on those dollars --- which means you have more money in your pocket!!

This benefit is available to all full-time and part-time employees.


Save time and effort by doing any or all of the following:

· Eliminate paper mail! Sign up to receive notice of payments and account information via email or text alerts.

· Don't wait for a check in the mail! Sign up to have payment sent directly to a bank account.

· Eliminate manual claim filing! File claims online at and enjoy rapid processing.

· ASIFlex Mobile App! Take a picture of your documentation and submit it through our Mobile App. (see attached document for more information)

· Sign up for FlexMinder! Let FlexMinder send reimbursable expenses directly from your insurance provider to ASI. (see attached document for more information)

· Have dependent care providers sign the claim form! No other paperwork or statement is needed if the dependent care provider signs the claim form.

An authorization form to GO GREEN is available through ASIFlex’s full-service website

To enroll for FSA or if you have any questions, please contact Human Resources. Remember the deadline to enroll is November 30. Premiums will be deducted starting on the January 1, 2016 paycheck.

October Employee of the Month

Congratulations Chris Padilla – October Employee of the Month. November’s Employee of the Month celebration will be November 13.

New Employee Orientation

The next New Employee Orientation is scheduled for December 2, 2015. New employees that have not attended orientation are required to attend.

-Teresa Villanueva, Chief HR Officer

Physical Therapy

We are pleased to welcome another new member to the rehab team; Pauline Ornelas. She is our newest part-time PT Tech and is working out very well. She has had experience with home care so is familiar with patient care. Her experience has allowed her to quickly ease into our routine, and our wound care flow is much smoother, and more efficient, since she started. I am anticipating a quick adaptation so she can be worked into the Tech weekend schedule.

Otherwise, we in rehab are… “still in rehab.”

-Jim Hanson, Director of Physical Therapy


This week we are celebrating Respiratory Care Week Oct 25-31.

I would like to take this time to thank all the Therapist here at Roosevelt General Hospital for their dedicated service to our community and patient population. We exist to make a difference, one breath at a time.

-Alex Wynn, Director of Cardiopulmonary

Nursing News

It has been another great month here in the Emergency Department and on the Med/ Surg floor. If you haven’t noticed, we have really gotten into the Halloween Spirit this year. Things are getting spooky around here!

We are excited to welcome Elite Ambulance Services to Portales. They have been a huge help in getting our patients to where they need to go and we are so thankful to have them.

On the road again… We have been travelers this month! We have sent many nurses to UMC in Lubbock for training. First, at the beginning of October we sent nurses to a Fundamentals of Critical Care class. This was an intense two-day class and all who attended learned a ton. Next, we sent a team of nurses to University Medical Center in Lubbock to train on how to insert PICC lines (peripherally inserted central catheters). These lines are meant for patients who need long term vascular access. We are looking forward to being able to offer this service for our patients here at RGH. Most recently, we sent staff to a trauma symposium. It was a day filled with good information on taking care of our trauma patients. We are very thankful to be able to partner with UMC for education and to our nurses who are always eager to learn and improve their practice. Thank you!

We would like to give a big THANK YOU to Jenna Berry and Twyla Montano for their work on our awesome new display board on Med/Surg. They did a great job! Come check it out!

- Sarah Rowe, Assistant Director of Patient Care


October is always a fun month for the Foundation. We held our 3rd annual Step by Step 5k and had a great turn out for the day. What made the day even more special was that we were privileged to honor a breast cancer survivor that day. We also raised $1,500 for the digital mammography suite here at RGH. Overall it was a wonderful month. Thanks to everyone who supported us!

On another note, the 5th Annual RGH Health Fair was a success! We continue to see the event grow each year, and it is due to each volunteers hard work on that day. Thank you to all those that helped out. The health fair is our way of giving back to the community that supports us.

-Greg McFarland, Director Marketing/PR

Helpful HIPPA Hints


A patient comes into the Emergency Room and an x-ray technologist x-rays his injured leg. The radiologist noted a discrepancy in the reading of radiology films the next day and wants to re-x-ray. When Emergency Room staff members attempt to contact the patient, they find that he provided incorrect contact information and are unable to reach him. A nurse in the Emergency Room knows the patient’s family and calls the patient’s father. The nurse informs the father that his son needs to have another x-ray taken and asks him to relay the message to his son. Has the nurse violated patient privacy?


Yes. Sharing this information with the patient’s father violated the patient’s privacy. If contact information for the patient could not be obtained via other means (e.g., previous hospital records, the telephone directory, or electronic searches), the nurse should have contacted the patient’s father without revealing that he had been treated at the hospital and simply said she was trying to reach him. If the patient did not want his father or family to know about his injury, he could file a HIPAA complaint against the nurse, and she could be fined $50,000 for improper disclosure of health information.

RGH - What you see here, speak here, hear here, remains here!

-Cricket Keyes, HIPAA Privacy Officer

Clinic Buzz

Encounters for September were 3,182. We have consistently seen a 10% new patient rate over the last two years in our facility.

David Estabillo, NP began Monday October 26th. We’re excited about him being on board with RGH. He has experience in the Urgent Care setting as a locum. I know he will bring a wealth of knowledge to our organization. He will be working in our Extended/Weekend hour’s clinic.

We’d like to also welcome, Lisa Riley and Jena Lee Watson to our RGH family. Lisa is Eva Toelle, NP medical assistant and Jena Lee will be working as our phone ambassador and our weekend medical assistant.

We are getting ready for the flu and cold season and have begun providing flu shots to our patients.

We are working toward our Meaningful goals. This is priority for us over the next 3 months. This in itself takes education and good processes to ensure we capture all of the required information requested by CMS.

Accountable Care Organization (ACO) is another world we will be stepping into beginning January 1, 2016. This is a new model for promoting preventive medicine, CMS is pushing for. We are currently attending weekly webinars to begin understanding the changes that we will be making in the near future to attain the CMS goals. As we learn more, we will be able to provide better education on what our role is and what the outcomes will need to be.

-Tina Hill, Clinic Administrator

October Highlights

Haunted Hospital


Hospital: 575.359.1800
Clinic: 575.356.6652
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