Patient & Visitor Information

Due to COVID-19, all patients and visitors are required to wear a face mask when entering Roosevelt General Hospital and Clinics. This is a requirement of the Governor's Public Health Order.

All patients and visitors entering Roosevelt General Hospital or Clinics must wear a face mask. In an effort for the hospital and clinic to conserve their supply, it's important you arrive with your own mask. We appreciate your understanding.

If you need instructions on how to make a no sew face mask, please visit www.cdc.gov and search for ‘no sew face mask.’ The directions are simple easy to follow.

Patient Satisfaction

The RGH Team is on a mission to truly make a difference in people's lives through exceptional patient care. Great things are happening at Roosevelt General Hospital and RGH Clinics. If you had a positive patient experience and would like to share, please send us an email at info@myrgh.org. Or, complete the Excellent Patient Care Experience form and share. Please note: This information could be used in RGH marketing and communication, and by submitting this form you are granting permission for RGH to use your story.

As we all strive to provide excellent patient care and ensure every patient experience is as comfortable and seamless as possible, we realize that occasionally patients will want to express a complaint or concern. Patients can report a complaint via the Roosevelt General Hospital Patient Concern/Complaint Hotline by calling (575) 356-3444. The Quality Review Committee works together to staff each reported complaint and works with the supervisor or department director to ensure a timely response and resolution. When a patient reports a concern or complaint, an investigation is initiated. The patient is advised an investigation will be conducted and is also contacted at the conclusion of the investigation to be informed of the outcome.

Please call (575) 356-3444 if you have questions or would like additional information.