Patient & Visitor Information

All patients and visitors experiencing flu-like symptoms are encouraged to wear a face mask when entering Roosevelt General Hospital and Clinics.

Patient Satisfaction

The RGH Team is on a mission to truly make a difference in people's lives through exceptional patient care. Great things are happening at Roosevelt General Hospital and RGH Clinics. If you had a positive patient experience and would like to share, please send us an email at Or, complete the Excellent Patient Care Experience form and share. Please note: This information could be used in RGH marketing and communication, and by submitting this form you are granting permission for RGH to use your story.

As we all strive to provide excellent patient care and ensure every patient experience is as comfortable and seamless as possible, we realize that occasionally patients will want to express a complaint or concern. Patients can report a complaint via the Roosevelt General Hospital Patient Concern/Complaint Hotline by emailing or calling (575) 356-3444. The Quality Review Committee works together to staff each reported complaint and works with the supervisor or department director to ensure a timely response and resolution. When a patient reports a concern or complaint, an investigation is initiated. The patient is advised an investigation will be conducted and is also contacted at the conclusion of the investigation to be informed of the outcome.

Please call (575) 356-3444 if you have questions or would like additional information.